Returns & Exchanges
Items can be returned or exchanged within 28 days from the receipt date of purchase. Any items returned after this date, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund or exchange, items must be unused, in the original packaging, with tags intact. Any items that appear to have been worn or are soiled will not be accepted. We only replace items if they are defective or damaged or if you wish to exchange an item for a different size/design, providing they are the same price as the goods being returned. If you wish to return an item, email firstname.lastname@example.org to obtain authorization, stating your reason for the return. We will notify you by email if your request has been authorized and you will be asked to return the item. To complete your return we will require that you include in the package, proof of purchase along with your name and postal address. We will notify you by email once we have received your returned item.
Returns should be posted to:
2HR SET, c/o Warehouse 15.3, City Road Trading Estate, Sheffield, S2 5HH
It is highly recommended to use a trackable and insured postal service when returning your items so that we can process your return as quickly as possible. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to confirm receipt and will advise if your request for a refund has been approved. If approved your refund will be processed and will be made via the same payment method used to make the purchase. Please allow up to 14 working days from the time the tracking shows 2HR SET has received your delivery to have your returns request processed for a refund.
Late or Missing Refunds (If Applicable)
If after 14 working days, you have not received your refund please contact email@example.com so this can be investigated.
Sale Items (If Applicable)
Refunds only apply to full priced items, unfortunately sale items cannot be refunded.